Delivery and Returns
Shipping & Delivery
The delivery is based on an economy service, which may take up to 5-7 working days from the date of ordering (Excluding Bank holidays). We also offer a premium next 'working' day delivery service as well as a express service (2-3 working days). (An additional charge will apply). All goods will require a signature upon delivery. If the delivery is made and a signature is unavailable, a charge will be made to re-deliver the goods. If the goods ordered are out of stock at the time of ordering, a sales team member will contact you to advise on the due date. Orders will only be delivered in full. No part orders will be delivered. No claims for loss or damage will be accepted after the delivery has been made. Please ensure all cartons are undamaged whilst the driver is present. The following postcodes are not covered by our standard shipping prices and are subject to an additional carriage charge. Please call our sales office for a quote on 01472 340005.
IM, BT, HS, IV, KW, AB, HSI, PH, PA, FK, PO 30-41, KY & G
Please note: We recommend you do not prepare or cook any ingredients until full receipt of your goods. (This applies to both Boxed and pallet items). - We also recommend items for events, shows and exhibits are ordered well in advance to avoid the item becoming out of stock.
For our customers convenience we now offer two formats of packaging: Bulk orders (Pallets) or boxed items. Ordering in pallet form is more cost effective in terms of freight and labour. We advise you consider your delivery address when purchasing bulk as all orders will arrival on a wooden pallet. (Please consider your storage situation when ordering).
Returns & Replacements
We try our best to ensure that your order reaches you in perfect condition, however due to the nature of the product, from time to time we accept there will be some damages. If you would like to return your order in the event its damaged, please call our sales team on 01472 340005 and we will be happy to collect or replace it at our cost. If there are individual items broken, we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. We advise all customers to contact us within 7 days of delivery if there are any problems with orders whether it be damaged or missing items or any other issues. If you have any questions our Sales Team will be able to discuss them with you.
It’s not an issue if you’ve ordered the wrong item, whether it’s too big, too small or too many. Just give us a call to discuss it within 7 days of delivery. We are happy for them to be returned in their original packaging and at your own expense. Unfortunately, we will have to ask you to cover the cost of the original delivery cost too. Our sales team can talk this through with you.
Any orders with an agreed delivery date / time may face an additional redelivery charge in event you're not onsite or at home when the delivery arrives and cannot be unloaded. (This also applicable for orders purchased with the free delivery option)
We ask that you do not return anything without prior arrangement
Payment & Pricing
Payment can be made by credit or debit card.
We currently support the following card types:
- Visa Delta/Debit
- UK Maestro
For other methods of payment please contact our sales team.
For any enquiries please contact our sales office:
Pattesons Glass Ltd
No. 25 Atlas House
Estate Road 8
South Humberside Industrial Estate
Grimsby, N.E. Lincolnshire
Sales Tel: +44 (0) 1472 340005